RENTAL CONTRACT- TERMS & POLICIES
MAKING A RESERVATION
To confirm a reservation, we require your contact information, a valid credit card number on file, a non-refundable deposit, and a signature on your rental contract. The non-refundable deposit is equal to 50% of your order total and is applied towards your final balance. By paying the 50% non-refundable deposit, you agree to all terms and conditions of this contract. Your order will not be considered ‘reserved’ until a deposit and signed contract are received.
Payments can be made in any of the following ways: credit card, cash, or personalized check with ID. We take payments in person, over the phone, or by mail. You may pay the final balance on your account at any point before your event, but we must receive final balance payment fourteen (14) days prior to the scheduled event.
CHANGES AND CANCELLATIONS
Your satisfaction is of the utmost importance to us. The day you enter into contract with Unique Design Rentals the Pieces are considered out of our inventory for your date and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them.
Because of this, we do have certain policies regarding changes to your order. All changes must be received by Unique Design Rentals 30 days in advance. If you have paid more than the 50% non-refundable deposit and you change your order or cancel your order, all monies you have paid above the 50% non-refundable deposit will be returned to you. If you make changes or cancel any or all of your order after the 30 day mark, you will be refunded 35% of the total you paid above the 50% non-refundable deposit. Under no conditions will the 50% non-fundable deposit be refunded.
PICKING-UP YOUR RENTAL
You are responsible for any and all damage that may occur during transportation to and from your event site. Some Pieces are NOT available for pick-up.
DELIVERY & PICK UP
All deliveries include delivery, set-up, take down, and pick-up. All deliveries require the signature of a responsible party for rented pieces to be left.
Deliveries and pick-ups are made during Unique Design Rental hours at street level, unless otherwise arranged.
Delivery times are set on the week of delivery.
Delivery Fees: $65 delivery fee for orders $250
$50 delivery fee for orders less than $250
Unique Design Rentals will place and setup all rental Pieces. You are asked to NOT MOVE Pieces once placed where the responsible party would like them (unless for reasons that may damage the rental Pieces, ie weather).
Customer understands that setup and tear down is conditional upon weather. Customer also understands that they are still liable for the cost of the rental regardless if weather permits either setup or tear down.
CARE OF PIECES
Upon delivery please ensure you have all your Pieces. We do our best to make sure your order is complete. If you discover any missing or damaged Pieces upon receipt, please contact us immediately. You agree to protect all Unique Design Rental Pieces from the elements during the time of delivery, use, storage and waiting period before pick-up.
You are the insurer of the rented pieces and assume the entire risk of all loss and damage, regardless of cause. Accrued rental charges may not be applied against the purchase or replacement of damaged, lost or stolen Pieces. Pieces unreturned when due or damaged beyond repair, must be paid for by you at its full current replacement cost, including materials and labor. The cost of repairs will be borne by you. You agree to pay Unique Design Rentals for the above stated losses, charges and costs immediately upon receipt of invoice.
Unique Rental Pieces must not be taken apart, altered or moved to another location by the customer unless specific consent has been given by Unique Design Rentals in advance.
REPAIR OR REPLACEMENT
Many factors can contribute to items being lost or damaged during an event. You agree to pay for any Pieces lost or damaged regardless of cause. If you do have missing or damaged Pieces upon return, you will be informed as soon as possible.
If missing Pieces cannot be found or if we are unable to contact you or the person responsible within 48 hours of your specified return date, replacement fees will be automatically charged to the credit card on file. If any Pieces can be located and returned within one week of your specified return date, we will refund the full amount. No refund after one week. Repair fees for damaged Pieces must be paid upon receipt of an invoice. Any Pieces considered un-rentable by Unique Design Rentals standards will be charged at full replacement value. The customer is responsible for the goods from the time of pick-up/delivery until the Pieces are returned to Unique Design Rentals. Be sure that all rental Pieces are secure and protected from the weather while it is in your possession. Our insurance does not cover rental Pieces while it is in your possession. A Security deposit will be required for rental of antler Pieces. Deposit amount will be determined by the number of rentals.
If you will not be returning the Pieces yourself or present for the pick-up, or will not be in contact after your event, Unique Design Rentals will require the name and contact information of the person who will be responsible for your rental. It is best to appoint one trustworthy person to be in charge of the return.
Late rentals Pieces will be charged a half-day rental rate for each day.
RETURNS OF PIECES
You agree to return the rented Pieces by the agreed return date in the same condition as when the Pieces were received. You shall be liable for all damages to or loss of the Pieces and liability incurred prior to return.
ENTIRE AGREEMENT AND MODIFICATION
This contract represents the entire agreement between you and Unique Design Rentals, and may not be amended or modified except by a subsequent written agreement signed by both you and Unique Design Rentals.
You agree to pay all reasonable costs of collection, including court costs, attorneys’ fees and other actual expenses incurred by Unique Design Rentals in the collection of the charges due under this Rental Contract, or in the retaking of the rented pieces or in enforcement of the terms of this Rental Contract, or in any other action related to this Rental Contract.
You acknowledge that you have examined the rental Pieces prior to taking possession, and that they are in good condition, except for any defect specifically noted on this Rental Contract.
HOLD HARMLESS AND INDEMNITY
You assume all risks inherent in the operation and use of the rented Pieces by you and anyone else. You agree to assume the entire responsibility for the defense of, and to pay, indemnify, and hold Unique Design Rentals harmless from, and release Unique Design Rentals from any claims for damage to property or bodily injury (including death), or for loss of time or inconvenience resulting from the use, operation or your possession of the rented Pieces, irrespective of any cause claimed or found other than Unique Design Rentals gross negligence.